Reviews about Baltic Media Language courses ⭐ Baltic Media Language Learning Centre

A new year always comes with new challenges and new goals, so that everyone can be even more successful and a leader in their field. In January, as every year, the Baltic Media Language Learning Centre takes stock of the results of the previous year in order to improve the quality of its services and to provide its clients with only the best language learning experience and results.  

Summarising the feedback received from customers, Baltic Media Language Learning Centre can boast an overall rating of 4.91 out of a 5.00 point rating system. 59 clients from various sectors - construction, technology, Latvian and foreign diplomats, creative industries, students and others - have given their feedback on Baltic Media's courses. Every client is important to Baltic Media Language Learning Centre, so the staff strives to provide the best customer service and language learning experience for every client.

One of the keys to success when learning a new language is the teacher and their experience in teaching different age groups and different industries, so that each individual approach is found and the learning plan is in line with preferences and needs. When analysing the feedback received by email, the most positive feedback from clients is the tutor's work and contribution to the transfer of knowledge. See Figure 1.

Language course feedback

45.73% of all respondents rated positively the tutor's work throughout the course, while 42.8% rated positively the structure of the lessons and the plans prepared by the tutors for language learning.

The management of the Baltic Media Language Centre takes great care in selecting the tutors with whom to work. The main determining factors for cooperation are: appropriate education, experience and modern language teaching methods. We asked our clients to rate how they perceive the work of a tutor from different aspects. See Figure 2.

Language course reviews

The data collected shows that Baltic Media's clients were satisfied with the tutors' work, indicating that the teaching methods, the responses and support during the learning process, as well as the tutor's competence, were at the highest level. An area for improvement is the training materials. Books or audiovisual materials do not always contain the most up-to-date and relevant training topics, so Baltic Media trainers also try to prepare tailor-made materials.

The main goal of the staff at Baltic Media Language Learning Centre is to ensure that the client acquires the desired knowledge and can put it into practice. The staff at the training centre believe that language courses are not just about learning the language, but also about the experience, which is what clients value the most. Every year, Baltic Media evaluates not only the work of the teachers, but also the customer service and course coordination skills of the company's employees, their ability to adapt to different situations and their ability to choose the most appropriate teacher for the client's needs. Clients were asked to rate their perception of the training course as a whole, their perception of the performance of the training centre's course project manager, and the overall quality of service delivery, both in person and remotely. See Figure 3.

Language courses Baltic Media

                92% of the respondents indicated that they were satisfied with the service they received and that they gained or improved the knowledge they needed. The project manager - the person who "matches the client with the right trainer" and advises throughout the training process - was rated by 100% of the clients with the highest score, while the quality of service delivery was rated by 84% of the respondents with the highest score. Baltic Media Language Training Centre staff attend various seminars and courses each year to improve both the quality of service and the processes of course organisation and supervision.

                As the demand to learn or improve language skills increases, Baltic Media Language Learning Centre staff keep up to date with the latest trends in education in order to provide top quality courses. If you want to learn a new language, improve your existing language skills and get to know the cultures of other countries, feel free to contact the Baltic Media Language Learning Centre's language course project managers by email kursi@balticmedia.com or call +371 67224395.

 

Positive Customer Feedback – Average 4.9 out of 5 Stars

The main value pillar of Baltic Media® Ltd Language Training Centre is offering competitive prices for quality language teaching services and friendly, reliable customer service. Therefore, it is highly important for us to know what customers say about our language courses. We are glad to report that in 2020 the vast majority of our customers highly appraised Latvian, English, Russian, German, Japanese and many other language courses provided by our Language Training Centre (total assessment – 4.8 out of 5 points).

Based on comments and remarks included in the Language Training Centre’s annual customer survey, clients who have chosen to study languages with Baltic Media® Ltd primarily appreciate that studies are organized in small groups to promote faster learning, shared resources, synergy, and exposure to diversity. Moreover, our language students praise the flexibility of our project managers and tutors who ensure that courses are organized at a time that is the most suitable for each client. Although language courses have been taking place solely online since the beginning of 2020, there are many reasons why learning online can prove to be more efficient than on site, for instance, online learning requires less time and money, it keeps learners more engaged and is environmentally friendly.

TMB Elements I talked to our Director, and he was really satisfied with the first lesson! Thank you! When searching information about language training companies, some six companies were found. I sent an e-mail to all of them, two companies did not reply at all. Your reply was the first out of four other companies. I compared the prices, and they were approximately the same. The decisive moment was your attitude towards a potential customer (fast reply, complete information, etc.). Thank you for the cooperation offered!

Tele 2 BIlling Taking into consideration the positive experience we have had until now, we believe that our cooperation with Baltic Media Ltd will continue for a long time.

Multimedia Consulting Investments Europa OÜ, Estonia:

Thank you very much. Great job and kindest assistance from your side.

We Will revert again to you by your services in the future and will advise your best company to our colleagues. Have a nice sunny day.

Kind regards, Anna Halina, Office manager

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We are satisfied with the communication from your side. Thank you for good work.

Agata Rybacka
Aploq Translations
Czysta 2/6o, Wrocław Poland

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Lindex AB has chosen Baltic Media Ltd as our language service provider because of their flexibility, professionalism and th wide network of vendors.

Göran Bille
Lindex AB, VD

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Ministry of Justice of Republic of Lavia

I would like to say a big THANK YOU to all who helped to organize and participated in the training session for the delegation from Belarus.

The Belarus delegation were extremely satisfied with everything they saw and heard and the warm welcome.
It was my pleasure to cooperate!
Ilze Grava
Senior Officer
Department of European Affairs Coordination

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Baltic Media Ltd. provides interesting and high quality English language training programme to our company employees, providing services according to our requested schedule. Our company is completely satisfied with the quality and presentation manner of the services provided to us, and we will continue further cooperation with Baltic Media Ltd.
Viktors Brenners
Chairman of the Board
Halcrow Baltica Ltd.

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Baltic Media is a client-oriented company, which is a vital aspect of the client service industry, but even today rarely encountered in Latvia’s business environment.

Liene Zarina
Office Manager of the construction company Nams, JSC UPB

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Efficient and timely execution of any agreements made, as well as a good reputation.
Elina Egle
Public Relations Manager of JSC Aldaris